Why Choose Fixed Right & Guaranteed?
When you need HVAC service, you want more than just a repair. You want a company you can trust, with technicians who are knowledgeable, respectful, and committed to doing the job right. At Fixed Right & Guaranteed, that's exactly what we offer. We're a family-owned company built on a foundation of integrity, exceptional service, and a culture that puts our team and customers first.
Our Story: Built on Integrity and Experience
Our founder, Roy White, has over 30 years of industry experience, starting his first HVAC company in his early 20s. He learned early on that success isn't just about fixing things—it's about hard work, honesty, and continuous improvement. After years of honing his skills, including a role as an inspector at NASA’s Goddard Space Flight Center, Roy fully dedicated himself to building a company that was truly exceptional.
Since 2018, we've grown into one of the most trusted HVAC companies in Owings, MD, and our success is a direct result of our team's shared passion for excellence and genuine care for our clients. Our culture is our superpower, attracting the best people who are dedicated to providing the best service. In fact, most of our team members were referred by other employees, a testament to the fact that we've built a team people want to be a part of.
Our Commitment: The "Wow" Experience
We believe that every interaction should be a "wow" experience. For us, that means going beyond the standard repair to build a long-term relationship. Here’s how we do it:
- Unparalleled Expertise: We invest heavily in training and certification. Every one of our technicians is Carbon Monoxide certified through NCI, a rarity in the industry. With four master's license holders on staff, our team has the knowledge and support to diagnose and fix issues accurately. This commitment to expertise is why our callback ratio is less than half a percent—we get it right the first time.
- Thorough and Transparent Service: Our technicians aren't rushed. They have the time to perform a comprehensive 60-point checklist on your system, testing and measuring everything to ensure your safety and comfort. We provide you with a clear, honest assessment of your system's condition and present you with options, so you can make an informed decision for your family without high-pressure sales tactics. We even leave behind a contractor scorecard so you can compare us to others.
A Focus on Relationships: We want to build lasting relationships with our clients, treating every home with the utmost respect. From wearing shoe covers and protecting your home to helping with small tasks like changing a lightbulb for an elderly client, we strive to leave your home better than we found it. We even have customers who have been with us for over 30 years and have trusted us with multiple system replacements.
Our Guarantees: Peace of Mind, Guaranteed
We don’t just say we stand behind our work—we prove it with our industry-leading guarantees and warranties.
- No Breakdown Guarantee: If we check an item as "green" during a tune-up and it fails within the season, we'll waive our diagnostic fee when we return.
- Buy-Back Guarantee: We offer buy-back guarantees on new installations, ensuring you're completely satisfied with your new system.
We are so confident in our service that we’re willing to stand behind it. You can trust that our transparent, fair pricing and superior workmanship will leave you feeling confident in your choice.
Award-Winning Service & Culture
We are proud to be recognized for our dedication to excellence. Over the years, we've won numerous awards, including:
- Best HVAC Company
- Best Place to Work (four years in a row)
- Best Customer Service
- Most Innovative
- Best Company Culture
- Best Overall Leadership
- Best Boss
- Contractor of the Year for Service Nation (the biggest award in the industry!)
These accolades reflect our strong foundation, innovative practices, and the trust we’ve earned from our community.
When you choose Fixed Right & Guaranteed, you're not just getting an HVAC company; you're getting a partner dedicated to your comfort, safety, and satisfaction.
Ready to experience the Fixed Right & Guaranteed difference? Call 410-414-3278 or contact us online for booking!
